Order Status
You can easily track your order by visiting the following link: https://web.global-e.com/Order/Track/mZfr
Simply enter your Order ID and the email address used during checkout to view the latest status of your shipment.
No, partial cancellations are not available through our website. If you wish to cancel your order, it must be done in full. For assistance, please contact our Customer Service team, who will be happy to help.
If you need help with your order, product inquiries, or any other support, please reach out to our Customer Service team via the country-specific email listed below.
Our team is available to assist you and will respond within 24 hours.
| Country | Customer Service Email |
|---|---|
| Saudi Arabia | HD.KSA@on-mena.com |
| Kuwait | HD.KWT@on-mena.com |
| Qatar | HD.QAT@on-mena.com |
| Oman | HD.OMN@on-mena.com |
| Bahrain | HD.BHR@on-mena.com |
| Jordan | HD.JOR@on-mena.com |
When your order and payment go through, you will be directed to a confirmation page, and all is good! You will also receive a confirmation email with all your order details. If you have not received an email, please check your spam/junk folder.
As soon as your order and payment goes through, we'll send you an order confirmation email. We'll also email you once your order ships (1-5 business days, depending on the selected shipping speed) with a shipping confirmation email with tracking details.
No worries! If the email address used during checkout was incorrect, please contact our Happiness Delivery team. We’ll update your email address, and once corrected, you’ll receive an automated confirmation email at the right address.
If you're trying to set up a return, please reach out to our Customer Service team first to update your email in our system. This ensures you receive all necessary return communications without delay.
Can’t find your order number? Not to worry. If you don’t have an On account, you can sign up for one for free using the email used to place the order. After that, you can go to your “order history” and see all your order details – including your order number.