We accept returns for a refund on orders placed within 14 days of receipt. All returned items must be in new condition and in their original, intact packaging, including apparel and accessories.
Please note:
- We can only accept returns for items purchased directly from https://www.on-mena.com.
- To submit a return request, please enter your Order Number and the Email Address used to place the order https://web.global-e.com/Returns/Portal/mZfr
- Shipping costs for returns are paid by the customer.
- Below are the return fees by country:
| Country | Return Fee |
|---|---|
| Saudi Arabia | 35 SAR |
| Kuwait | 3 KWD |
| Qatar | 35 QAR |
| Oman | 4 OMR |
| Bahrain | 4 BHD |
| Jordan | 7 JOD |